Meta Data Deletion Instructions

Data We May Store

• Your Facebook, Instagram, or WhatsApp scoped user ID.
• Your public username, display name, and profile picture URL when provided by Meta.
• Messages, comments, attachments, and support conversation metadata.
• Operational records such as webhook delivery IDs, timestamps, and support action logs.

How To Request Deletion

To request deletion of your Meta-related support data, email us at customerservedai@gmail.com with the subject line Meta Data Deletion Request.

Please include:

• The Facebook Page, Instagram account, or WhatsApp phone number you contacted.
• Your Facebook, Instagram, or WhatsApp username or number.
• The approximate date of your message or comment.
• The email address or order number you provided, if any.

What Happens Next

We will review your request, verify the relevant support records, and delete or anonymize Meta-related support data that we are not required to retain for legal, security, fraud prevention, accounting, or dispute-resolution purposes. We may ask for additional information if we cannot identify the records from your initial request.

If you are a Customer Served workspace owner or administrator, you may also disconnect Facebook, Instagram, or WhatsApp from your workspace. When a social channel is disconnected, we revoke or stop using the associated access tokens and stop importing new Meta events for that channel.

Contact

Support can be reached at customerservedai@gmail.com.