Founder packing orders
Built for Shopify

Stop Wasting Time on
“Where’s My Order?”

Customer Served brings order, tracking, and support context into one inbox, then prepares on-brand drafts for your team to review and send. One flat $50 a month, with no per-seat fees.Shopify support context and AI drafts, reviewed and sent by your team.

Start My 7-Day Free Trial Watch it work →
ShopifyOne-click Shopify installFlat $50/mo · 1-click install · No agents to hire
Watch it work →
82%
tickets auto-resolved
<30s
average first reply
$2,400
saved per month
14
languages supported
See it work

One email in.
A review-ready draft out.

01Understand

Reads the message

It identifies the intent, urgency, and missing details — and knows this is an order-status request, not a refund, return, or policy question.

Customer
Customer
Customer Served
Where's my order?
Cancel my order
Change my address
Where's my refund?
02Plan

Plan the next steps

It builds a simple plan before acting: find the order, pull the tracking number, check the carrier, confirm the delivery estimate, then write the reply.

1Find the orderShopify
2Check the deliveryCarrier
3Write the replyBrand voice
Plan ready · 3 steps
03Act

Handles the work

It follows the plan across your tools — checking Shopify, finding the order, grabbing the tracking number, and confirming the latest delivery update.

Order #2841
Shopify
✓ Found in Shopify
#2841
Ordered
Shipped
Out for deliveryArriving today by 8 PM
04Reply

Prepares the reply

It prepares a clear, on-brand answer with the context your team needs to review and send.

Maya
Where's my order?
Hi Maya! Good news — your order's out for delivery, arriving today by 8 PM 🚚
Draft ready · review before send
Shopify context

Bring the order details. Keep your team in control.

Order context

See payment, fulfillment, and order status beside the conversation.

Tracking context

Bring the latest shipment status into the reply your team reviews.

Customer details

Keep customer history and useful support context together.

Product context

Use product and color details to make every draft more useful.

Trust & control

Your team reviews
every customer-facing reply.

01Drafts

AI prepares the first draft

Customer Served gathers the context, follows your guidance, and prepares a reply for your team.

Nothing is sent without your team.
Draft workflow
Gather contextDraft replyTeam review
Writing an on-brand reply
02Guidance

You write the playbook

Add policies, brand facts, and escalation rules in plain English. Sensitive requests are clearly flagged for your team.

Order status
Refund request
Your guidance
✓Routine — draft it
!Sensitive — flag it
Draft prepared
Needs your decision
Setup

A clear workflow.
Your team stays in control.

Connect your store, add your guidance, and review drafts in four steps.

Connect

It learns

Create rules

Review drafts

Email
support focused
Shopify
context at hand
AI drafts
ready for review
Your team
makes the final call
Pricing

One monthly plan.
Human review included.

$50/month
500 billable tickets included
✓Email conversations for your Shopify brand
✓Shopify order and tracking context
✓AI drafts reviewed by your team
✓Brand-voice training on your store
✓Human handoff + live analytics
Start your 7-day free trial
$10 for each additional block of 250 tickets · cancel before renewal
Compare

A focused support desk,
without the extra layers.

Customer Served brings Shopify context and human-reviewed AI drafts into one email workspace built for growing brands.

$50 base plan
Feature
Customer Served
Traditional helpdesk
AI add-on
Chat tool
DIY inbox
Pricing approach
$50 base plan
Usually priced by seat
Often usage based
Free or paid tiers
Tool costs vary
Shopify support workflow
Built for Shopify email support
Shopify order and tracking context
AI drafts prepared for team review
Trust and control
Every customer-facing reply stays human reviewed
Uses your brand guidance and policies
Keeps email context in one workspace
Economics and fit
No per-seat fees
Included ticket capacity
500 billable tickets
Varies by plan
Varies by usage
Varies by plan
Not managed
Best for
Shopify brands that want context and reviewed AI drafts
Large teams needing broad ticketing workflows
Teams adding AI to an existing stack
Stores focused on live chat
Very small support volumes
FAQ

Questions, answered

Does AI send replies by itself?
Not in v1. Customer Served prepares drafts with the relevant context, and your team reviews, edits, and sends every customer-facing reply.
What Shopify context appears beside an email?
Your team can see relevant customer, order, fulfillment, tracking, and product context without leaving the conversation.
Can it use our policies and catalog?
Yes. During onboarding you add support policies, brand facts, product guidance, and escalation rules that help shape each draft.
Will drafts sound like our brand?
You choose the tone, signature, and house rules. Your team still has the final edit before anything is sent.
Which tickets does it help with?
V1 focuses on Shopify support email, including order status, tracking updates, product questions, and policy-based questions such as returns or refunds.
Can the app change Shopify orders?
Not in v1. Shopify changes and other sensitive customer actions stay under human control.
Do we have to replace our current helpdesk?
Customer Served is a focused email workspace. If you are moving from another system, plan the transition with your team; assisted Freshdesk migration is available.
What does setup involve?
Connect Shopify, verify your support email, add your assistant guidance, and invite the teammates who will review and send replies.
How does pricing work?
The plan is $50 per workspace each month, includes 500 billable tickets, and adds $10 for each additional block of 250 tickets.
Can I cancel?
Yes. You can cancel before your next monthly renewal.
Shopify context · AI drafts · human review

Build an inbox your
team can trust.

Give your Shopify support team the context and AI drafts they need to answer with confidence.

Start your 7-day free trial
$50/month · 500 billable tickets included · cancel before renewal